{"xsrfToken":"2a173022e074f2869954ad165a06e778e2650849_lout","branding":{"id":"6","key":"ad","name":"CAMRIS Service Requests","portalBaseUrl":"/servicedesk/customer/portal/6"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b5b653ca-ec7a-4743-a856-3f7ceb4f3421/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNzliYmMxMy04ZTE3LTQwNDItYTQyNi02MmIyODZiZWZlMzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmI1YjY1M2NhLWVjN2EtNDc0My1hODU2LTNmN2NlYjRmMzQyMSI6WyJyZWFkIl19LCJleHAiOjE3NDU2MTM4MjAsIm5iZiI6MTc0NTYxMzIyMH0.CagbEgjuX4pm_t2-5Uebc-U9ANc5H_3BRzWlMKKevzE&client=f79bbc13-8e17-4042-a426-62b286befe33&mode=fit","logoId":"b5b653ca-ec7a-4743-a856-3f7ceb4f3421","isLogoAvailable":true,"helpCenterTitle":"Welcome to the CAMRIS Help Center","sharedPortalName":"CAMRIS Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the CAMRIS Help Center","sharedPortalName":"CAMRIS Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#011f5b","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"6","key":"ad","projectId":10007,"serviceDeskId":6,"name":"CAMRIS Service Requests","description":"<p>Welcome! You can raise a request for help using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/6","reqTypes":[{"id":"39","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10549,"iconUrl":"https://camris.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[12],"key":""},{"id":"42","name":"Request Advance Booking","descriptionHtml":"<p>Please enter your request for advance booking below. If your requested booking does not already have technologist coverage, we will try to find a technologist to cover the requested booking.</p>\n<p>If you would like to add additional \"followers\" to this ticket (i.e., people who should be updated about its progress), you can do so after the ticket is created using the \"+ Share\" button.</p>","callToAction":"Request Advance Booking","introHtml":"<p>Request an advance booking in the CAMRIS Scheduler</p>","icon":10547,"iconUrl":"https://camris.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[12],"key":""},{"id":"79","name":"Request CAMRIS Protocol Modification","descriptionHtml":"","callToAction":"Request CAMRIS Protocol Modification","introHtml":"<p>Request an update to a previously approved CAMRIS study protocol</p>","icon":10507,"iconUrl":"https://camris.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[12],"key":""},{"id":"44","name":"Request Consultation at the Scanner","descriptionHtml":"","callToAction":"Request Consultation at the Scanner","introHtml":"<p>Request a scheduled consultation at the scanner to receive help using the equipment in the bays or configuring new equipment.</p>","icon":10516,"iconUrl":"https://camris.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[12],"key":""},{"id":"46","name":"Request Device Approval","descriptionHtml":"","callToAction":"Request Device Approval","introHtml":"<p>Request approval to use new device in the MRI environment</p>","icon":10534,"iconUrl":"https://camris.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[12],"key":""},{"id":"43","name":"Request Invoice Correction","descriptionHtml":"","callToAction":"Request Invoice Correction","introHtml":"<p>Request a correction to a CAMRIS charge on an invoice</p>","icon":10536,"iconUrl":"https://camris.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[12],"key":""},{"id":"145","name":"Request Level 1 Orientation","descriptionHtml":"","callToAction":"Request Level 1 Orientation","introHtml":"<p>Request orientation in a specific scanner bay</p>","icon":10513,"iconUrl":"https://camris.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[12],"key":""},{"id":"45","name":"Request On-Scanner MRI Protocol Configuration or Modification","descriptionHtml":"","callToAction":"Request On-Scanner MRI Protocol Configuration or Modification","introHtml":"<p>Request assistance with configuring a new MRI protocol on the scanner or modifying an existing on-scanner MRI protocol.</p>","icon":10520,"iconUrl":"https://camris.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[12],"key":""},{"id":"112","name":"Request Protocol Development (Prodev) Funds","descriptionHtml":"","callToAction":"Request Protocol Development (Prodev) Funds","introHtml":"<p>Request a protocol development award from CAMRIS to support scanning costs</p>","icon":10671,"iconUrl":"https://camris.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10671","groups":[12],"key":""},{"id":"47","name":"Request Service Desk Account Creation","descriptionHtml":"","callToAction":"Request Service Desk Account Creation","introHtml":"<p>Create a CAMRIS Service Desk customer account to have full access to all ticket types</p>","icon":10511,"iconUrl":"https://camris.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[12],"key":""},{"id":"41","name":"Request Technologist Coverage","descriptionHtml":"<p>Please enter your request for coverage below. If you have flexibility in your request we are more likely to be able to fulfill it (e.g., \"1 hour slot between 9am and noon on Dec 15 or 16, on either HUP6 or PAV10\").</p>\n<p>If you would like to add additional \"followers\" to this ticket (i.e., people who should be updated about its progress), you can do so after the ticket is created using the \"+ Share\" button.</p>","callToAction":"Request Technologist Coverage","introHtml":"<p>Request technologist coverage for a scan slot where it is not currently available in the CAMRIS Scheduler.</p>","icon":10517,"iconUrl":"https://camris.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[12],"key":""},{"id":"40","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://camris.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"38","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":10540,"iconUrl":"https://camris.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[],"key":""}],"reqGroups":[{"id":12,"name":"CAMRIS Service Requests"}],"orderMapping":{"12":[47,39,41,42,44,45,43,46,79,112,145],"13":[41,42]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"81d7bc30-d030-3f8c-bee3-bb8b3ee0ee1f","appLinkName":"","appLinkUrl":"","spaceKey":"OP","spaceName":"CAMRIS Knowledge Base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SRV","serviceDeskId":6,"kbLinkDomainURLs":["https://camris.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SRV","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNzliYmMxMy04ZTE3LTQwNDItYTQyNi02MmIyODZiZWZlMzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDU2MTQ0MjAsIm5iZiI6MTc0NTYxMzIyMH0.yi8id0qk9bsMBJebt_02WeqXxqFqBoXNqg_NlAGhPOE","targetCollection":"upload-project-10007","endpointUrl":"https://api.media.atlassian.com","clientId":"f79bbc13-8e17-4042-a426-62b286befe33","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":45,"projectId":10007,"form":{"name":"Request On-Scanner MRI Protocol Configuration or Modification","descriptionHtml":"","callToAction":"Request On-Scanner MRI Protocol Configuration or Modification","intro":"<p>Request assistance with configuring a new MRI protocol on the scanner or modifying an existing on-scanner MRI protocol.</p>","instructions":"","icon":10520,"iconUrl":"https://camris.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Short description of request that will appear in email subject lines.","descriptionHtml":"<p>Short description of request that will appear in email subject lines.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10073","fieldConfigId":"10174","label":"IRB Protocol Number","description":"Leave blank if IRB Protocol # not yet assigned.","descriptionHtml":"<p>Leave blank if IRB Protocol # not yet assigned.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Protocol Documentation","description":"Upload study manuals or other relevant documentation that describes the desired protocol.","descriptionHtml":"<p>Upload study manuals or other relevant documentation that describes the desired protocol.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10088","fieldConfigId":"10195","label":"MRI Scanners","description":"Scanners where you would like the protocol configured. Leave blank if you're not sure where the protocol is best suited to run.","descriptionHtml":"<p>Scanners where you would like the protocol configured. Leave blank if you're not sure where the protocol is best suited to run.</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10163","label":"Stellar Chance 3T","selected":false,"children":[]},{"value":"10164","label":"Stellar Chance 7T","selected":false,"children":[]},{"value":"10165","label":"HUP5 1.5 T","selected":false,"children":[]},{"value":"10166","label":"HUP6 3T","selected":false,"children":[]},{"value":"10167","label":"PAV10 3T","selected":false,"children":[]},{"value":"10168","label":"MRD1 3T","selected":false,"children":[]},{"value":"10169","label":"MRD2 1.5 T","selected":false,"children":[]},{"value":"10170","label":"MRD3 1.5 T","selected":false,"children":[]}]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Additional information about the desired protocol.","descriptionHtml":"<p>Additional information about the desired protocol.</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/6/create/45","requestValidateBaseUrl":"/servicedesk/customer/portal/6/validate/45","calendarParams":{"firstDay":0,"date":"2025-04-25T16:33:40-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"81d7bc30-d030-3f8c-bee3-bb8b3ee0ee1f","appLinkName":"","appLinkUrl":"","spaceKey":"OP","spaceName":"CAMRIS Knowledge Base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SRV","serviceDeskId":6,"kbLinkDomainURLs":["https://camris.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNzliYmMxMy04ZTE3LTQwNDItYTQyNi02MmIyODZiZWZlMzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDU2MTQ0MjAsIm5iZiI6MTc0NTYxMzIyMH0.yi8id0qk9bsMBJebt_02WeqXxqFqBoXNqg_NlAGhPOE","targetCollection":"upload-project-10007","endpointUrl":"https://api.media.atlassian.com","clientId":"f79bbc13-8e17-4042-a426-62b286befe33","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}